When you order parts using the Fictiv platform, we will save your CAD files and 2D drawings in our system for easy future reordering. To initiate a reorder, first go to the Orders tab of your Fictiv account, where you’ll see your past orders listed in chronological order.
Click on an order name to view the order detail page, and you’ll see the Reorder button listed between options for downloading the order invoice and downloading the CAD files for the parts in the order.
Clicking Reorder will open up a chat with a pre-written message to be sent to our team of Manufacturing Experts. If you’d like to modify anything about the original order, such as an increase in quantity or a change of material, you can call it out in this message.
After you’ve sent the message, one of our Manufacturing Experts will upload your files directly to your account with the exact configuration from the first order, unless otherwise specified; please note that pricing may fluctuate based on material cost and other supply factors.
We will then reach out to you via chat to confirm that your parts are ready for purchase. Finally, refresh your browser, review your parts to ensure accuracy, and click Begin checkout to finalize your reorder.