Due to the rapid turn around and how quickly parts go into manufacturing, it is often very difficult to edit or cancel an order after it has been placed.
If you hope to edit or cancel an order, message us in the chat window immediately so we can attempt to accommodate your request. If an order has already started production, we will be unable to cancel and refund the part.
- Orders placed late evening or early the next morning may not have been scheduled immediately for production - if notified before 10am, there is a chance we can cancel the order.
- Orders placed in the afternoon have a much tighter window and sometimes get scheduled for production immediately. If notified within 5-10min of the order, there is a chance we can cancel the order.
- Adjustments to shipping address/method are easy to change, as long as they're before the ship date.
- Updates to the design, material selection, or production speed are more difficult to accommodate. Depending on the scenario, we may cancel the original order and ask that you place a new updated order to ensure consistency.
Because of our speed of production, we cannot guarantee that we can edit or cancel an order after it has been placed, so please double check to make sure the order is to your exact specifications before you place it.