Production and Fulfillment | Fictiv Help Center

Production and Fulfillment

+2

9 articles in this collection
Written by Elijah Post, David Mayer, Mallory Dakan and 2 others

What happens after I place an order?

A brief summary of how parts go from being in your Fictiv account to being in your hands.

Written by Elijah Post
Updated over a week ago

How do I get to Fictiv HQ?

Travel safely to our San Francisco location via various transit methods.

Written by Elijah Post
Updated over a week ago

Can I cancel or make changes to an existing order?

What to do if you catch a mistake with your order

Written by Elijah Post
Updated over a week ago

How do I check on my order status?

Check on when your parts will arrive, get a tracking number, and download a receipt or invoice

Written by Elijah Post
Updated over a week ago

When will I receive my order?

Breaking down delivery times for our various shipping methods

Written by Elijah Post
Updated over a week ago

Customs clearance tips for international shipping

Common reasons for customs delays, tips for release, and ways to prevent CBP interception

Written by Mallory Dakan
Updated over a week ago

Discrepancies between 2D drawings and 3D models

Our policy on handling discrepancies between 3D models and 2D drawings

Written by David Mayer
Updated over a week ago

What is your return/remake policy?

Our policy and process for non-conforming parts

Written by Danielle Barillas
Updated over a week ago

What information do I need to provide for my international shipment?

Everything to know about ordering overseas

Written by TJ Brown
Updated this week