Production and Fulfillment

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8 articles in this collection
Written by Elijah Post, David Mayer, Mallory Dakan and 1 other

What happens after I place an order?

A brief summary of how parts go from being in your Fictiv account to being in your hands

Written by Elijah Post
Updated over a week ago

How do I get to Fictiv HQ?

Travel safely to our San Francisco location via various transit methods

Written by Elijah Post
Updated over a week ago

Can I cancel or make changes to an existing order?

What to do if you catch a mistake with your order

Written by Elijah Post
Updated over a week ago

How do I check on my order status?

Check on when your parts will arrive, get a tracking number, and download a receipt or invoice

Written by Elijah Post
Updated over a week ago

When will I receive my order?

Breaking down delivery times for our various shipping methods

Written by Elijah Post
Updated over a week ago

Customs clearance tips for international shipping

Common reasons for customs clearance delays, as well as tips to release your shipments from a customs hold

Written by Mallory Dakan
Updated this week

Discrepancies between 2D drawings and 3D models

Our policy on handling discrepancies between 3D models and 2D drawings

Written by David Mayer
Updated over a week ago

What is your return/remake policy?

Our policy and process for non-conforming parts

Written by Danielle Barillas
Updated over a week ago