Fictiv

How do I find my orders?

DDP (Delivered Duty Paid) shipment upgrades reduce the amount of customs information required from you & helps mitigate the risk of delays.

Track production status and view inspection materials 24/7

A brief summary of how parts go from being in your Fictiv account to being in your hands

What to do if you catch a mistake with your order

Take charge as the Importer of Record to release your shipments from customs holds

Our policy on handling discrepancies between 3D models and 2D drawings

Our policy and process for non-conforming parts

What section 232 tariffs mean for your business.

An overview of tariff basics from Fictiv's tariff expert

Everything you need to know to import parts from overseas with Fictiv

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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