Production and Fulfillment

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7 articles in this collection
Written by Christine Evans, Elijah Post, David Mayer and 3 others

Shipment Upgrade beta program for international orders

Shipment Upgrades reduce the amount of customs information you need to provide and help to mitigate against the risk of shipping delays.

Written by Christine Evans
Updated over a week ago

How do I track and manage my orders?

Track production status and view inspection materials 24/7

Written by TJ Brown
Updated over a week ago

What happens after I place an order?

A brief summary of how parts go from being in your Fictiv account to being in your hands

Written by Elijah Post
Updated over a week ago

Can I cancel or make changes to an existing order?

What to do if you catch a mistake with your order

Written by Elijah Post
Updated over a week ago

Customs clearance tips for international shipping

Common reasons for customs clearance delays, as well as tips to release your shipments from a customs hold

Written by Mallory Dakan
Updated over a week ago

Discrepancies between 2D drawings and 3D models

Our policy on handling discrepancies between 3D models and 2D drawings

Written by David Mayer
Updated over a week ago

What is your return/remake policy?

Our policy and process for non-conforming parts

Written by Danielle Barillas
Updated over a week ago