Production and Fulfillment

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8 articles in this collection
Written by Elijah Post, David Mayer, Mallory Dakan and 1 other

What happens after I place an order?

A brief summary of how parts go from being in your Fictiv account to being in your hands

Written by Elijah Post
Updated over a week ago

How do I get to Fictiv HQ?

Travel safely to our San Francisco location via various transit methods

Written by Elijah Post
Updated over a week ago

Can I cancel or make changes to an existing order?

What to do if you catch a mistake with your order

Written by Elijah Post
Updated this week

How do I check on my order status?

Check on when your parts will arrive, get a tracking number, and download a receipt or invoice

Written by Elijah Post
Updated over a week ago

When will I receive my order?

Breaking down delivery times for our various shipping methods

Written by Elijah Post
Updated over a week ago

Customs clearance tips for international shipping

Common reasons for customs clearance delays, as well as tips to release your shipments from a customs hold

Written by Mallory Dakan
Updated over a week ago

Discrepancies between 2D drawings and 3D models

Our policy on handling discrepancies between 3D models and 2D drawings

Written by David Mayer
Updated over a week ago

What is your return/remake policy?

Our policy and process for non-conforming parts

Written by Danielle Barillas
Updated over a week ago