Fictiv Help Center
Go to Fictiv
All Collections
Production and Fulfillment

Production and Fulfillment

Christine Evans avatar David Mayer avatar Danielle Barillas avatar +1
7 articles in this collection
Written by Christine Evans, David Mayer, Danielle Barillas and 1 other

Fictiv Shipment Upgrade Program for International Orders

Shipment Upgrades reduce the amount of customs information required from you and helps mitigate the risk of shipping delays.
Christine Evans avatar
Written by Christine Evans
Updated over a week ago

How do I track and manage my orders?

Track production status and view inspection materials 24/7
TJ Brown avatar
Written by TJ Brown
Updated over a week ago

What happens after I place an order?

A brief summary of how parts go from being in your Fictiv account to being in your hands
TJ Brown avatar
Written by TJ Brown
Updated over a week ago

Can I cancel or make changes to an existing order?

What to do if you catch a mistake with your order
TJ Brown avatar
Written by TJ Brown
Updated over a week ago

Customs clearance tips for international shipping

Take charge as the Importer of Record to release your shipments from customs holds
TJ Brown avatar
Written by TJ Brown
Updated over a week ago

Discrepancies between 2D drawings and 3D models

Our policy on handling discrepancies between 3D models and 2D drawings
David Mayer avatar
Written by David Mayer
Updated over a week ago

What is your return/remake policy?

Our policy and process for non-conforming parts
Danielle Barillas avatar
Written by Danielle Barillas
Updated over a week ago
Fictiv Help Center
We run on Intercom